Documents
Documents are the source material your agents and the assistant work from. Upload contracts, correspondence, regulatory texts, invoices, or any other files your cases require. inTheEU Assist processes them on your firm's own infrastructure — they never leave your perimeter.
Uploading a document
Open a case and tap the Documents tab, then tap Upload. Select one or more files from your device. Supported formats include PDF, Word documents, and plain text files. Once uploaded, the platform processes the file and makes it available for use within the case.
Viewing a document
Tap any document in the list to open the detail view. You can see when it was uploaded, which cases it is linked to, and whether it has been included in any knowledge packs.
Document versions
If you upload a new version of an existing document, the platform keeps both. The detail view shows the full version history. Outputs and agent work are always linked to the specific version that was available at the time, so you can always trace what information was used.
Removing a document
Documents can be removed from a case by an authorised user. Removal from a case does not delete the file from the platform — it remains in the document library. Permanent deletion requires administrator access.
Formats supported
PDF (including scanned documents), Word (.docx), plain text, and electronic invoice files are supported. If you need to work with a format not listed here, contact your administrator.
Platform features and interface are subject to continuous improvement. Descriptions in this guide may not reflect the exact layout or wording of the latest released version.